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About the Art

Details About the Digital Paintings

Shipping & Handling

Commissioned Art & Licensing

Welcome and a warm hello to www.genecehamby.com, an e-commerce site providing an online opportunity to purchase Genece's digital paintings
and products created from her art.

COPYRIGHT:  All artwork and text
on this website is under formal copyright by Genece L Hamby. All rights reserved.

No reproduction of any kind is allowed
by the buyer or any other party.  

SHIPPING & HANDLING

PAYMENT: We accept all credit cards, checks and PayPal.

VIEW THE ART ON APPROVAL: The client has three days (3) after delivery date to notify Genece as to the intent to keep or return the artwork(s).

SHIPPING:
- All shipping charges are calculated at checkout.
- Canvas and watercolor paper prints are shipped to you direct from our third-party worldclass printer. We have a long history in working with them and trust the quality we can expect you will receive.

- For an additional charge, expedited shipping is offered on all matted prints only.
- All orders are carefully packaged and shipped once payment has been confirmed. We typically ship once or twice a week. Careful packaging to protect the art and products is a top priority!!!
- Please be sure your shipping address is correct as we are not responsible for orders shipped to the wrong location. We are also not responsible for additional postage to re-ship the order if the package has been returned to us for any reason (unless we mistakenly shipped it the incorrect address, of course).
- Once your order has been shipped, we will send you an email letting you know your package has been shipped. All packages receive a tracking number via the postal service. Though we donít expect it to happen, we are not responsible for lost or damaged items.

REFUNDS: We offer a 100% money back guarantee, minus shipping & handling. In the instance of a return, the client may ask for either (1) a refund of the price paid to Genece Hamby, less shipping costs, or (2) an exchange of the piece of artwork(s) and a credit towards another work of art. Refunds will be made in like form of payment within thirty (30) days of receipt of the returned artwork(s).

RETURNS:  The client is required to return any artwork or product in its original packaging. If a print is damaged in shipment, proof of damage is required and then a replacement is ordered immediately. Please email us within three (3) days of receiving your order at genece @ genecehamby.com to discuss the details. Please note that we are not responsible for shipping and handling fees exchanged items. Thank you!

INTERNATIONAL SHIPPING: Unfortunately, we are unable to process international orders EXCEPT for canvas and watercolor prints or custom sized prints.

  Contact Genece

© 2009-2015 Genece Lorraine Hamby
Shibui Studio . All Rights Reserved