Project Policies

Collaboration & Production

Each Shibui Studio project is developed specifically for a hospitality environment. Because designs are created or reserved exclusively for each project, production orders are considered final once approved and submitted.

Project details, artwork approvals, quantities, and timelines are confirmed prior to production to ensure every order reflects the agreed design direction.

Shipping & Breakage

Professional-grade glassware is carefully packaged for shipment; however, breakage may occasionally occur during transit.

If an order arrives damaged:

• Please notify Shibui Studio promptly upon receipt.
• Retain all damaged glassware and original packaging until the shipping claim has been resolved.
• Once shipping damage is confirmed, replacement glassware or an appropriate resolution will be arranged.

Project Changes

Design revisions are a natural part of the collaboration process and are completed before final production approval.

After production has begun, changes, cancellations, or refunds are generally not possible.

Production & Delivery

Production timelines are confirmed during each project and vary depending on quantities, customization, and scheduling.

If your project has a specific installation or opening date, please let us know as early as possible so production can be planned accordingly.

While every effort is made to meet agreed timelines, shipping carriers may occasionally experience delays beyond our control.

Questions

Every hospitality project is unique.

If you have questions regarding production, scheduling, or collaboration, please contact Shibui Studio before placing your order. We're happy to discuss your project's specific requirements.